As part of its commitment to bring smiles to its customers in distress, Goldlink Insurance Plc has paid over N1.40 billion to various insured in the last financial year ended December 31, 2013.
The Managing Director of the company, Mr. Gbolahan Olutayo confirmed this known in a statement in Lagos, pointing out the things that differentiate his organisation from other insurers in the country.
He described the composite insurance group as â€œa financial institution driven by a passionate client-centered philosophy and committed to building trust and confidence through delivery of world class service.”
Reflecting on the claims paid by the firm last year, Olutayo said: â€œour core selling point is prompt claims settlement. This is the companyâ€™s way of reassuring our clients and the insuring public of our stand on indemnity and provision of compensation at the time of loss.â€
Goldlink Insurance paid claims worth N1.40 billion in 2013 to various insureds. N872.50 million was for general insurance business while N569.8 million was for life business, he explained.
According to him, in order for Goldlink to consolidate on its prompt claims settlement culture, it has in place a policy ensuring that the company, on notification, keeps reserve for individual claims and engages the services of competent Engineers and Loss Adjusters to handling large claims.
â€œWe maintain 24 hours cash-call funded accounts with our major Bankers in settling urgent claimsâ€™ demands. In order to decentralise our claims administration process, Branch Managers are authorised to issue settlement offer to their clients before recourse to the head office.
â€œAbove all, it is the companyâ€™s policy to deliver settlement cheques within 48 hours of the receipt of all duly executed discharge vouchers,â€ the companyâ€™s boss said.
According to him, the National Insurance Commission (NAICOM) has repositioned the company for increased productivity within the market and introduced professionals in various fields whose experience is a competitive edge for the company.
Licensed to underwrite all classes of insurance, Goldlink Insurances prides itself as having engaged motivated workforce and optimises the synergy of technology to carve a niche for its brand and business.