To continually deliver the best of customer service to all stakeholders in the current financial year and beyond, Enterprise Bank Limited has increased the work hours at its Contact Centre on weekdays from 8am to 8pm; thus giving the public longer time to enjoy its services.
In addition, customers as well as the general public can also reach the bank on weekends between the hours of 8am to 2pm.
A statement from the Corporate Communications Department of the bank added that during this period, customers can also call in for all their requests/enquiries including card hot listing, card re-issue requests, Automated Teller Machines (ATMs) dispense errors, cheque book requests and stop cheque requests among other transactional issues.
Aside from these, the bank also stated that customers would also have the opportunity of getting their problems solved by well-trained personnel through live chat, e-mail, phone call and facebook, just to mention a few.
According to the statement, the latest development is part of the efforts of the bank to continually regenerate its service delivery options as a way of ensuring customer satisfaction at all times, especially with the increasing number of customers as well as activities now that the cash-lite initiative is in full swing across the country. These additions, the bank affirmed will further enable numerous customers of the bank to realise their banking needs without necessarily leaving the comfort of their homes or offices.