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Asiana spokeswoman Lee Hyomin said Tuesday the payout is not a settlement and accepting the money does not prevent passengers from suing the airline.
The Asiana Boeing 777 landed short of the runway on July 6, killing three passengers and injuring dozens.
Lee said Asiana has already made payments to the families of three passengers who were killed. She did not know the amount.
A mother of one passenger said an Asiana manager contacted the family by telephone last week offering $10,000. The family declined because the offer wasn't made in writing and they feared accepting the payment would bar lawsuits.